How does the system work?

Each of the telephone extensions on your system plugs in to your existing broadband connection, and your calls are routed over the Internet via our servers.  Our system uses a technique called VoIP (‘Voice over Internet Protocol’) similar to that used for services like Skype.  Your telephone extensions do not have to be in the same building, the same town, or even the same country!  All they need is an Internet connection.  We then pass your calls to and from the public telephone network at very competitive outbound calling rates, starting from just 1.2p/min for daytime fixed landline calls and 12p/min for most UK mobiles (excl. VAT, billed by the second, min. charge 1p)

What sort of features do you offer?
We offer the full spectrum of features that you would normally expect from a top end telephone system.  The features are slightly dependent on which telephone handsets you choose, but include caller ID, group ring, call waiting, call diversion, 3-way calling, direct dial in, voicemail, call queues, menu options ("press one for Sales, press two for Technical Support, press three to speak to the office, etc), busy lamp indication, incoming fax services, phonebook look up based on caller ID, and many, many other features.  Calls can of course be transferred between extensions and as you would expect, calls between extensions are free, whether they are in the same room or different parts of the world.

Do I have to change my telephone number?
In most cases, we can bring your number(s) over to our service.  However, there are some circumstances in which this is difficult or impossible but we can advise on a case-by-case basis.  Otherwise, we can provide new numbers, (usually in your local geographic area code), either singly or as a block.